This course provides an introduction to strategic problem-solving and decision-making to manage the human resource functions of an organization. Processes for managing and evaluating human resource functions are examined, including benchmarking, measurement, and evaluation techniques. Other topics include the activities that support and develop employees in a manner that contributes to the organization’s vision, mission, goals, and business strategies.

This course explores the Chief Learning Officer (CLO) or Chief Knowledge Officer (CKO) and how this is viewed as a corporation asset. It is designed to help human resource administrators improve the effectiveness of employees through learning opportunities and changes in patterns of relationships among work groups. Special emphasis is placed on methods of training, learning, and developing all levels of employees.

This class examines problem-solving and decision-making skills when managing performance issues and reward incentives in human resources. Students examine performance appraisal systems, methods, theory and skill development techniques, workplace performance, salary and wage structures, compensation systems, incentive and reward programs, benefits, and employee motivations. Theories and practical applications are emphasized.